Web Connector Troubleshooting Guide

Web Connector Troubleshooting Guide

STEP A.  End all background processes related to QuickBooks using Task Manager.

  1. QuickBooks (Right click – End Task)
  2. Web Connector (Right click – End Task)

Task Manager


Step B. Delete Existing Web Connector File from Computer Using Registry Editor

  1. In Windows, enter “regedit” in the Windows search
  2. Expand the tree in this order [HKEY_CURRENT_USERSoftwareIntuitQBWebConnector].
  3. Right click QB Web Connector, click Delete



Step C. Set QuickBooks and related files to run as Administrator

  1. In Windows, search for Web Connector, right click, check “Run as administrator”.
  2. In Windows, search for QuickBooks, right click, check” Run as administrator”

run as admin


Step D. Set HTS QuickBooks Integration file to run as administrator

  1. Right click on HTS QuickBooks Integration icon from your desktop
  2. Click properties
  3. Click the Compatibility tab and check that option “Run this program as administrator”

Run QB as admin


Step E. Run the HTS QuickBooks Integration file (double click on desktop icon) from #4 above. When you see the screenshot below, make sure you change the selected option to the one highlighted below.

QuickBooks Authorization Prompt while setting up HTS

Step F. From your browser, login to your account of Hour Timesheet (URL used in signup process.

  1. Navigate to the Setting Menu
  2. Click the Connect to QuickBooks tab. You should now see a green text that states “Connected

QuickBooks Desktop – Import & Export FAQ

QuickBooks Data Sync Issues

Hour Timesheet syncs with the Web Connector file provided by QuickBooks to exchange data. The following versions of QuickBooks are supported by Hour Timesheet:

QuickBooks Enterprise Solutions (2015 or later)
QuickBooks Premier (2015 or later)
QuickBooks Pro (2015 or later)

If you have other 3rd party applications exchanging data with your QuickBooks Desktop, you will already have a version of the connector downloaded. Use the link below provided in the setup wizard to connect your Hour Timesheet site to the Web Connector.

  1. QuickBooks Desktop is not Running
  2. QuickBooks and Hour Timesheet are not connected

Before you begin. Make sure QuickBooks Desktop is running on your machine and the company file that you want to connect with Hour Timesheet is open.

Back to Knowledge Base Main